Informazioni legali aggiuntive
This section provides additional legal information regarding pricing, payments, shipping, the right of withdrawal, and data protection, to enable consumers residing in Italy to understand the applicable regulatory framework before making a purchase.
Ⅰ. General Information
This additional legal information aims to clarify some essential aspects of the purchasing process, referring to the current provisions of the European Union and Italian consumer protection legislation.
Ⅱ. Scope of Service
This information applies under the following conditions:
Website: https://bellomoeremotti.com
Service recipients: Consumers residing in Italy
Pricing structure: The amounts shown include Italian VAT at 22% and applicable charges
Delivery method: Adoption of the DDP (Delivered Duty Paid) model, with taxes and duties included in the displayed price
Ⅲ. Shipping and Deliveries
Regarding shipments, the following general indications apply:
Shipping location: Italy
Carriers used: Transport may be entrusted to Poste Italiane, BRT, GLS, or SDA, with tracking available
Processing times: After payment confirmation, the order normally enters processing and is shipped within 1–3 business days
Estimated delivery times: In Italy, approximately 3–7 business days, with possible variations for remote areas
Customs documentation: Each shipment is accompanied by documents compliant with European Union requirements
Ⅳ. Prices and Taxes
In relation to prices and taxes, the following is specified:
the displayed amounts include 22% VAT;
the DDP method includes duties and related costs;
no additional charges are indicated separately upon delivery;
customs formalities are handled according to applicable procedures.
Ⅴ. Right of Withdrawal and Returns
Pursuant to Directive 2011/83/EU, in cases provided for by law, the right of withdrawal may be exercised within 14 business days from product receipt.
Requests must be submitted according to the procedures described in the *Returns, Refunds, and Replacements Policy*, which governs the conditions, timelines, and necessary information for handling requests.
Ⅵ. Payments and Data Protection
Regarding payments and data processing:
payment operations are managed by entities compliant with the PCI-DSS standard;
complete sensitive banking data is not stored;
information transmission occurs via HTTPS protocol; The processing of personal data is carried out in accordance with Regulation (EU) 2016/679 – GDPR, according to principles of lawfulness, transparency, and control by the data subject.
Ⅶ. After-Sales Assistance
After-sales assistance requests must be submitted according to the procedures indicated in the Returns, Refunds, and Replacements Policy.
Requests are handled based on the information provided and the stated operating hours.
Ⅷ. Contacts
For questions related to this Additional Legal Information or applicable policies, please use the following contact details:
Address: Via degli Scialoja, 18, 00192 Rome RM, Italy
Phone: +39 5221464612
Email: info@officinelac.com
Hours: Monday to Friday, 9:00 AM–12:30 PM / 2:00 PM–6:00 PM (CET)
Ⅸ. Applicable Law and Dispute Resolution
This legal information is governed by the Italian Consumer Code and European Union consumer protection regulations.
In case of disputes, a consensual solution is preferred; if this is not possible, jurisdiction is assigned to the competent Italian courts.
Ⅹ. GDPR and User Rights
Pursuant to Article 27 of the GDPR, a representative in the European Union has been designated, who can be contacted at the following address:
Email: info@officinelac.com
Users can exercise the rights provided by the GDPR, including access, rectification, erasure, restriction of processing, data portability, and objection, using the contact details provided above.