Politica di annullamento degli ordini
The following information outlines the conditions applicable to order cancellations and the corresponding operational procedures.
Before submitting a request, please carefully review the following provisions.
Ⅰ. Cancellation Conditions
A cancellation request may be submitted under the following general conditions:
the request must be submitted within 72 hours of payment completion;
the order must not have been processed or shipped yet;
at the time of the request, useful verification elements, such as the order number, proof of payment, and a brief reason for the cancellation, must be provided.
Requests that meet these criteria are subject to verification; the outcome will be communicated via email.
Ⅱ. Cases where cancellation is not applicable
Order cancellation is not applicable in the following cases:
the order has already been shipped or handed over to the carrier;
delivery is impossible due to address errors or incorrect essential information.
If the order has already been shipped, it is still possible to exercise the rights provided by the *Return, Refund, and Replacement Policy*, within the limits permitted by current legislation.
Ⅲ. How to submit a request
The cancellation request can be submitted through the customer support channels, providing the necessary information for order identification.
Available channels:
Phone: +39 5221464612
Email: info@officinelac.com
The transmitted information is used exclusively for managing the request.
Ⅳ. Verification and refund management
After receiving the complete request, the verification procedure will be initiated; the outcome will be communicated via email.
The refund, where applicable, applies exclusively to orders not yet shipped or, in specific cases, to returned orders.
Refund characteristics:
the amount is processed using the same payment method used for the order (e.g., Visa or MasterCard);
processing and crediting times may vary based on financial intermediaries and banking processes;
if the credit is not visible within a reasonable period, you can contact customer service for verification.
Ⅴ. Data protection
Personal data provided in the context of order cancellation is processed in accordance with Regulation (EU) 2016/679 – GDPR:
data is used exclusively for managing the request;
you can exercise the rights of access, rectification, or erasure within the limits provided by law; to exercise these rights, you can use the indicated contact channels.
Ⅵ. Assistance and contacts
For information related to this Order Cancellation Policy, the following contact details are available:
Address: Via degli Scialoja, 18,00192 Roma RM,Italia
Phone: +39 5221464612
Email: info@officinelac.com
Hours: Monday to Friday, 9:00–12:30 / 14:00–18:00 (CET)